General terms and conditions

Before going live, make sure to update the content of this page with your own Terms and Conditions. The sections marked with an asterisk (*) are required by the E-commerce Act, the Distance Selling Act, or by banks and card companies that process transactions.

Don’t forget to highlight the terms customers are most likely to look for — for example, how delivery is handled. It’s your responsibility to keep your Terms and Conditions up to date and adapted to your specific circumstances.

DELIVERY TERMS*

Enter your delivery terms here. They should include the following:

• Clear information about available shipping methods

• Information about delivery times

• Information about possible shipping costs

Example:

The normal delivery time is approximately 3 days. During peak seasons, delivery may take longer.

We ship orders with Postnord. We do not accept financial responsibility for delays caused by the shipping company.

If you discover damage to the package, report it immediately to the post office or another carrier and file a damage report. Do not collect a damaged package! If you discover the damage after opening the package and it can be attributed to mishandling by the postal service or carrier, you must contact them and file a claim. If you cannot resolve the issue with the postal service or carrier, please contact us.

If you place an order and fail to collect your shipment before it is returned to us (packages approx. 1 month, letters 14 days), we will charge you SEK 350 to cover our handling costs.

Shipping costs are calculated based on the actual weight — this is done automatically in the online store, and the shipping cost is displayed at checkout. Prices are based on the postage rate table for letters and parcels. For orders valued over SEK 2500, we offer free shipping.

RIGHT OF CANCELLATION / COMPLAINTS*

Describe here how you handle returns and complaints.

• Return rights, cancellation rights, and open purchase must be available in accordance with the E-commerce Act (minimum 14 days)

• Clear information about your store’s return management process

Example:

We comply with the Distance Selling Act as recommended by the Swedish Consumer Agency. According to this law, you have the right to return goods without giving a reason. This must be reported as soon as possible, but no later than fourteen (14) days after receiving the goods (does not apply to custom-made products).

The products you purchase always come with a warranty (1 year). If you can show that the product has a manufacturing defect, you will always receive new parts; however, the warranty does not cover normal wear and tear. You are responsible for the postage when returning products.

For refunds, please provide your postal giro, bank giro, personal account, or bank account number.

PAYMENT OPTIONS

It may be useful for customers to see a summary of the terms for the different payment options you offer. The conditions are determined by your contract with the payment provider, and you must inform your customers about these terms. Here are some examples:

Klarna
After identification and risk assessment, Klarna will display the payment options available to you. Regardless of the payment method you choose, Klarna handles the payment transaction, while the actual purchase of the product or service is made directly with the store. Product- or service-specific questions should therefore be directed to the store. Current payment options available via Klarna include invoice, account credit, card payment, or direct bank payment.

Prepayment
You pay in advance to our bank account. After placing your order at checkout, you will receive instructions on screen and by email on how to proceed. Please allow an extra day or two for delivery if you choose prepayment.

MINIMUM ORDER AMOUNT

The minimum order is SEK 300 including VAT.

DATA PROTECTION ACT

Your personal data is processed in accordance with the applicable provisions of the privacy law (GDPR).

DISPUTES

Any disputes will primarily be resolved in consultation with our customer service. We follow the recommendations of the National Board for Consumer Disputes and refer to the European Commission’s online dispute resolution tool:
http://ec.europa.eu/consumers/odr/.